Jenny’s Blog

Don’t Use Qwest for a Small Business

Friday, June 22nd, 2007 | | 1 Comment

I run an internet marketing company, and when I was setting up our phones and internet lines, I went with one of the bigger phone companies in Utah, Qwest. After all, their motto is “Spirit of Service.” I thought that they would do a good job, and they were a big company because they were good.

I was wrong.

Month after month, our bill got bigger and bigger, and we weren’t making any more long distance calls. In addition, the bill was around $200 per month more than what I was quoted by their salesman. I grew so frustrated with them that I decided to switch my phone lines to another company, Eschelon, who has been good, for the most part. (Our voicemail stopped working for a few days with them, which was a pain.)

Despite switching carriers over a month ago, I received a bill today for long distance calls made over two months ago. I called Qwest to see what was going on, and they said they had no control over when the “3rd party company” sent them the bill for long distance. They told me to call that company - they couldn’t do anything.

Qwest, it turns out, is a very dishonest company that quotes low prices to sucker people in, but once the contract is signed, they raise the prices to outrageous levels. I’m looking into MStar. They have great internet and phone rates. I hope they’ll be better than Qwest.

What Qwest needs to learn is customer service, how to retain small business customers, and to price their services competitively. It’s not good business practice to build your busines by ripping other companies off. They didn’t even care when I called and told them my frustrations. They didn’t even try to convince me to stay - they just don’t care enough about small businesses. Qwest - you need to make some changes.

Costco is Pet Un-Friendly

Tuesday, June 12th, 2007 | | 3 Comments